Refund and Returns Policy
Last Updated: [Date]
At PEP Mobility, we are committed to ensuring your satisfaction with our products and services. If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Support team at [Contact Information].
Returns
If you are not completely satisfied with your purchase, you may return it within [X days] from the date of delivery for a refund or exchange, subject to the following conditions:
- Product Condition:
- The product must be in its original, unused, and undamaged condition. It should include all original packaging, accessories, and documentation.
- Return Authorization:
- To initiate a return, please contact our Customer Support team to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
- Return Shipping:
- You are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method.
- Inspection and Processing:
- Once we receive your return, it will undergo an inspection to ensure it meets the return conditions. Refunds or exchanges will be processed within [X business days] after the inspection is complete.
Refunds
Refunds will be issued in the original form of payment used for the purchase. Please note the following:
- Shipping charges, if applicable, are non-refundable.
- Refunds may take [X business days] to reflect in your account, depending on your payment provider.
Exchanges
If you wish to exchange a product for a different one, please contact our Customer Support team. Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund.
Damaged or Defective Products
If you receive a product that is damaged during shipping or has a manufacturing defect, please contact our Customer Support team immediately. We will provide instructions on how to proceed, which may include returning the item for a replacement or a refund, as applicable.
Cancellations
If you need to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, please follow our return procedure.
Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These items include [list non-returnable items, if applicable].
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact our Customer Support team at support@pepmobility.com.
